FAQ

Do you deliver across the UAE?

Yes. We deliver to all seven emirates, with every order dispatched from Dubai.

How fast is delivery?

Inside Dubai, we offer same-day delivery and a 3-hour express option. Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain are usually within 24 hours, and Abu Dhabi takes 24 to 48 hours. Full details are on our Shipping & Delivery Policy.

How much does delivery cost?

Standard delivery is AED 30, and it's free on orders over AED 350. The 3-hour Dubai express service adds AED 10.

How do I track my order?

The quickest way to check your order status is on WhatsApp. Message us with your order details and our team will update you directly.

What payment methods do you accept?

We accept secure online card payment and Cash on Delivery (COD) across the UAE.

Is there a fee for Cash on Delivery?

No. Cash on Delivery is available at no extra charge. For COD orders, please have the exact amount ready where possible.

Can I return a product?

You can return an unused, unopened item in its original packaging within 1 day of delivery. For hygiene and safety reasons, opened disposables, e-liquids, pods, and coils cannot be returned. See our Returns & Refund Policy for the full details.

What if my order arrives damaged or incorrect?

Please contact us within 12 hours of delivery with your order number and a photo of the issue. Once confirmed, we'll arrange a free replacement or a full refund — you won't pay return costs when the fault is ours.

How long do refunds take?

Once your return is approved, refunds are processed within 1 to 3 business days. Card refunds go back to your card; COD refunds are made by bank transfer.

Are your products genuine?

Yes. We source only from authorised distributors and avoid counterfeit or grey-market goods, so what you receive is authentic and meets UAE product standards.

What's the strongest nicotine strength you sell?

Compliant e-liquids in the UAE are capped at 20 mg/ml (2%) nicotine, so that's the highest strength available.

How do I choose the right nicotine strength?

As a general guide, lighter or occasional smokers usually suit lower strengths, while heavier smokers switching from cigarettes often prefer something stronger. If you're unsure, message us and we'll help you choose.

Do I need to be 18 to order?

Yes. Our products are for adults aged 18 and over only. We verify age at checkout and may request valid Emirates ID or a passport on delivery. See our Age Verification policy.

Can I vape anywhere in the UAE?

No. Vaping is restricted in many indoor public places, and in parks and beaches in some emirates, and it's an offence to vape in a vehicle with a child present. Please vape responsibly and only in permitted areas — see our Responsible Vaping guide.

Still have a question?

We're here 24/7. Reach us through our contact page or on WhatsApp at +971 56 389 8101, and we'll be glad to help.