Privacy Policy

Last updated: August 2026

At Disposable AE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you use disposable.ae, how we use and protect it, and the choices you have. By using our website or placing an order, you agree to the practices described here.

Who we are

Disposable AE ("we", "us", "our") is a UAE-based online retailer of vaping products, operated by Disposable AE. This policy applies to personal information we collect through our website, disposable.ae, and in the course of fulfilling your orders.

Information we collect

Information you provide to us

When you place an order, create an account, or contact us, we may collect:

• Your name and contact details (phone number, email address).
• Your delivery and billing address.
• Age confirmation and, where required, identification shown at delivery to verify you are 18 or over.
• Order history and communication with our team.
• Payment details, which are processed securely by our payment provider (see "Payment security" below).

Information collected automatically

When you visit our site, we may automatically collect technical information such as your IP address, browser and device type, pages you view, and how you arrived at our site. This is collected through cookies and similar technologies, described below.

How we use your information

We use your information to:

• Process, fulfil, and deliver your orders.
• Verify that customers meet the legal minimum age of 18.
• Communicate with you about your order, respond to enquiries, and provide support.
• Process refunds, returns, and cancellations.
• Improve our website, products, and service.
• Send you marketing messages where you have agreed to receive them.
• Meet our legal and regulatory obligations in the UAE.

Cookies and tracking

Cookies are small files stored on your device that help our website function and help us understand how it is used. We use essential cookies (needed for the cart and checkout to work), and analytics and advertising cookies (to measure performance and show relevant content). You can control or delete cookies through your browser settings, though disabling some may affect how the site works.

Analytics and advertising

We use Google services, including Google Analytics and Google advertising products, to understand site usage and to display relevant advertising. These services may set their own cookies and collect information such as your IP address and browsing activity. You can learn how Google uses this data in the Google Privacy Policy, and manage your ad preferences through Google Ads Settings.

How we share your information

We do not sell your personal information. We share it only where necessary to run our business, including with:

• Delivery and logistics partners, to deliver your order.
• Payment providers, to process your payment securely.
• Service providers who help us operate our website and analytics.
• Government or regulatory authorities, where required by UAE law.

We require these parties to handle your information securely and only for the purposes we specify.

Payment security

Online card payments are handled by a secure, third-party payment gateway. We do not store your full card number on our own systems. Payment providers use encryption and industry-standard security to protect your financial information during the transaction.

How long we keep your information

We keep your personal information only for as long as needed to fulfil the purposes described in this policy — including completing your orders, providing support, and meeting legal, tax, and accounting requirements. When information is no longer needed, we take steps to securely delete or anonymise it.

How we protect your information

We use appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. While no online service can guarantee absolute security, we work to keep your data safe and to limit access to those who need it to serve you.

Your privacy rights

In line with applicable UAE data protection laws, you may request to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Ask us to delete your information, where we are not required to keep it.
• Withdraw consent to marketing at any time.

To make a request, contact us using the details at the end of this policy. We may need to verify your identity before acting on your request.

Marketing communications

If you have agreed to receive marketing from us, you can opt out at any time by using the unsubscribe option in our messages or by contacting us directly. Opting out of marketing will not affect messages we need to send you about your orders.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.