Your satisfaction matters to Disposable AE. If something is wrong with your order, we're here to make it right. You can return unused, sealed items in their original packaging within 1 day of delivery, and we always replace or refund products that arrive damaged, defective, or incorrect. For hygiene and safety reasons, some items cannot be returned once opened — this page explains exactly how it works.
When you can return an item
You may request a return if the item meets all of the following conditions:
- The request is made within 1 day of receiving your order.
- The product is unused and unopened, with its factory seal intact.
- It is in its original packaging, with all accessories and any free items included.
- You can provide proof of purchase (your order number or receipt).
Items that cannot be returned (for hygiene and safety):
- Disposable vapes once the seal is broken or the device has been used.
- E-liquids and vape juice once opened or unsealed.
- Pods, coils, and cartridges once opened.
- Any product returned incomplete, damaged by the customer, or without its original packaging.
Damaged, defective, or wrong items
We check every order before it leaves us, but if something isn't right, we'll fix it. If your order arrives damaged, faulty, or you received the wrong item, please contact us within 12 hours of delivery with your order number and a clear photo of the issue.
Once we've confirmed the problem, we'll arrange a free replacement or a full refund, including any delivery charge you paid. You won't pay return costs when the fault is ours.
How to request a return or refund
Refunds
Once your return is received and approved, we'll process your refund within 1 to 3 business days. Refunds are issued to your original payment method for card orders. For Cash on Delivery orders, refunds are made by bank transfer, so we'll ask for your account details.
Please note that the time it takes for the refunded amount to appear in your account can vary depending on your bank or card provider.
Return shipping costs
If the return is due to our error — a damaged, defective, or wrong item — Disposable AE covers all return shipping costs. If you're returning an eligible item for another reason, such as changing your mind, the cost of returning the item is your responsibility, and the original delivery fee is non-refundable.
Cancelling an order
Need to cancel? Contact us as soon as possible. If your order hasn't been dispatched yet, we can cancel it and issue a full refund. Once an order is out for delivery, it can no longer be cancelled, but you can refuse it at the door or follow the return steps above for any eligible items.
Need help with a return?
Our team is happy to guide you through any return, refund, or exchange. Reach us through our contact page or on WhatsApp, and we'll take care of it quickly.
This policy is provided for general information and may be updated from time to time. Returns and refunds are assessed on a case-by-case basis in line with the conditions above and applicable UAE consumer-protection regulations. For any specific question, please contact us directly.